Repairs and maintenance

Roller shutter repairs

Roller shutter repairs are repairs to the curtain, guides, barrel, motor, controls and locks of a shop security shutter. The aim is to get a stuck, damaged or unreliable shutter running and locking again, without the cost of replacing the whole unit.

Book a repair visit Call 0800 088 6341

Engineer repairing a roller shutter motor

How do you know you need this?

You need a repair if the shutter stops part way, runs crooked, jumps out of its guides, grinds or bangs, or only works after several presses. Bent laths, a motor that hums without moving and a key switch or remote that has stopped responding are other common signs. If a shutter feels unstable, stop using it, because a curtain that drops out of control can injure someone.

What do we fix?

Stuck open or closedWe find out whether the curtain, motor, brake or controls are the cause, then work out how to release it safely.

Bent or damaged lathsDamaged laths are slid out and replaced where the profile is available, without renewing the whole curtain.

Motor failureA failed motor is tested and replaced with a unit sized for the curtain and barrel.

Curtain out of its guidesImpact and wear can push the curtain out of the guide rails. We refit it and straighten or replace the guides.

Controls and remotesKey switches, push buttons, receivers and handsets are tested and replaced, and limits are reset.

Manual shutters and springsSpring-balanced shutters hold stored tension, so spring work is left to trained hands rather than attempted by staff.

How much do roller shutter repairs cost?

A roller shutter repair costs £125 to £695 ex VAT for most repairs. A few damaged laths or a control fault sit at the lower end, and a new motor towards the top. If a video of the shutter running does not show the cause, we book a charged diagnostic visit, from £125 ex VAT. You are told that figure before we come out.

Guide prices exclude VAT. Your repair price, including any visit charge, is confirmed before work starts.

What is the specification?

Product standard	BS EN 13241 for shutters and industrial doors
Safety in use	BS EN 12453 for power-operated doors
Workplace law, Great Britain	Workplace (Health, Safety and Welfare) Regulations 1992, regulation 18: powered doors need features to prevent trapping
Curtain types	Solid, perforated or punched laths in galvanised steel or aluminium, and tube-and-link grilles
Drive	Tubular or external motors on most powered shop shutters, usually with a manual override
Planning, England	External shutters often need planning permission; a like-for-like repair usually does not

How does the job run?

Send a video
Film the shutter running, or trying to run, and note any noise, fault light or damage.
Find the fault
We work out whether the curtain, the motor, the brake or the controls are responsible.
Repair the shutter
Laths, guides, motors or controls are replaced, and the limits are set again.
Run and lock
The shutter is cycled up and down, and we check that it locks and that any safety edge works.

Common questions

Can I open my shutter by hand if the motor fails?

Usually yes, if it has a manual override such as a crank handle or hand chain. Follow the maker's instructions and do not force it. If there is no override or the curtain has jammed, leave it alone, because forcing it can bend laths or drop the curtain.

Do I need planning permission to repair a shutter?

Usually not. A like-for-like repair in England does not normally need planning permission, although fitting a new external shutter often does. Changing the curtain type or the box could count as a change, so check first, as rules differ in Scotland, Wales and Northern Ireland.

A vehicle hit my shutter. Can it be repaired?

Often yes. Damaged laths can be replaced, but a bent barrel or distorted guides may need new parts or a new shutter. We can provide photos and an itemised invoice for an insurer, although the outcome of any claim is for them to decide.

How often should a shop roller shutter be serviced?

Follow the maker's or installer's instructions, because the interval depends on the shutter and how often it runs. Many owners book one planned service a year. Powered shutters at work premises must be kept safe, so a written service record is worth keeping.

Can you repair any make of shutter?

Many faults can be repaired on most makes, because laths, guides, motors and controls come from common component suppliers. Where a part has been discontinued, we look for a compatible alternative and tell you before ordering it.

Which materials go with this?

Book a repair visit

Tell us what has gone wrong. Send photos when we reply and we can often price it without a visit.

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